Shipping Policy — GetStuffIndia

1. Shipping Coverage

GetStuffIndia offers delivery across India, including states and union territories, subject to courier service availability at the destination. Currently, we do not offer international shipping.

2. Order Processing Time

Orders are generally processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order is dispatched, you will receive a shipping confirmation and tracking details via WhatsApp or SMS, where available.

3. Estimated Delivery Time

Our estimated delivery timelines are as follows:

  • South India: 3–6 business days

  • Rest of India: 5–7 business days

  • Remote and rural areas: 7–10 business days

These timelines are estimates and are not guaranteed. Actual delivery times may vary depending on your location, courier partner availability, weather conditions, public holidays, and other circumstances beyond our control.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

GetStuffIndia may offer free shipping on selected orders or orders above a specified value. Any applicable free-shipping offers and their conditions will be communicated on our website.

Shipping charges, where applicable, may be non-refundable, subject to applicable law and the circumstances of the order.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders across India. Availability depends on your delivery pin code, order value, product type, and courier partner.

For certain COD orders, an advance payment may be required when placing the order. Any advance payment requirement and the remaining amount payable at delivery will be communicated before you confirm your purchase.

Where an advance payment is expressly stated to be non-refundable, this will be communicated at the time of ordering and will remain subject to applicable law and the circumstances of the transaction.

6. Order Tracking

Once your order has been dispatched, tracking details will be shared through WhatsApp or SMS, where available.

You can use the tracking link to check your shipment's progress. If you have not received tracking details within 48 hours of dispatch, please contact our support team for assistance.

7. Shipping Partners

We work with third-party courier and logistics partners to deliver orders safely and efficiently. The courier partner assigned to your shipment may vary depending on your delivery location, product type, and service availability.

8. Delivery Attempts

Our courier partners generally make up to 2–3 delivery attempts, depending on their delivery policies and service availability.

If delivery fails because of an incorrect address, recipient unavailability, or refusal to accept the shipment, the package may be returned to us.

Additional shipping charges may apply if you request re-delivery or reshipment, where permitted by applicable law. Any applicable charges or refund adjustments will be communicated to you based on the circumstances of the order.

9. Products Damaged During Shipping

If your order arrives damaged, please contact us as soon as possible, preferably within 24 hours of delivery, through WhatsApp.

Please provide the following information:

  • Your order number

  • Clear photos of the damaged product and its packaging

  • An unboxing video, if available

This information helps us investigate the issue and coordinate with our courier partner. After reviewing your claim, we will arrange an appropriate resolution, such as a replacement or refund where applicable, without additional charges for verified shipping damage attributable to us or our delivery arrangements.

The absence of an unboxing video will not automatically eliminate any rights or remedies available to you under applicable law.

10. Incorrect or Incomplete Address

Please ensure that your shipping address, contact number, and PIN code are accurate and complete before placing your order.

Incorrect or incomplete address details may result in delivery delays, failed delivery attempts, or the return of your package. If you request reshipment because of an address error, additional shipping charges may apply where appropriate and permitted by applicable law.

Please contact us as soon as possible if you notice an error in your shipping details. Address changes may not be possible after an order has been packed or dispatched.

11. Delays Beyond Our Control

Although we make every effort to deliver orders within the estimated timelines, delays may occur due to extreme weather, natural disasters, government restrictions, strikes, courier disruptions, or other unforeseen circumstances.

We will make reasonable efforts to provide updates and assist you in tracking your shipment when such delays occur.

12. Undeliverable Packages

If a package is returned to us because of an incorrect address, repeated unsuccessful delivery attempts, or refusal to accept delivery, we will make reasonable efforts to contact you using the details provided with your order.

Reshipment may be arranged subject to delivery feasibility and any applicable additional shipping charges, which will be communicated in advance.

If reshipment is not possible, any eligible refund will be assessed based on the circumstances of the order and applicable law. Deductions for shipping costs or advance payments will not be applied where prohibited by law.

13. Contact Us

For shipping-related questions, order tracking, delivery delays, or other assistance, please contact us using the details below.

Please include your order number when contacting us so we can assist you more efficiently.