Refund policy
1. Return Window
GetStuffIndia offers a 7-day return window from the date of delivery. Returns are accepted only for products that arrive damaged, defective, or different from the item ordered. We do not accept returns for change of mind or personal preferences.
2. Return Eligibility
To be eligible for a return or replacement:
- The product must be unused and in its original condition, wherever applicable.
- Original packaging, tags, and included accessories must be retained, wherever applicable.
- An unboxing video showing the package opening and the issue with the product is required to help us verify your claim.
Please contact our support team within 7 days of delivery to report any issues.
3. Non-Returnable Items
Returns are not accepted for products that have been delivered in good condition and match the order placed. We encourage customers to review product descriptions, specifications, and order details carefully before purchasing.
4. How to Request a Return
To request a return or replacement, contact our customer support team through WhatsApp and provide:
- Your order number
- A clear unboxing video
- Clear photos showing the issue, if applicable
- A brief description of the problem
Our team will review your request and aim to respond within 24 hours. Additional information may be requested to verify the claim.
5. Return Shipping Costs
If a product is confirmed to have arrived damaged, defective, or incorrect due to an error on our part, GetStuffIndia will cover the applicable return shipping costs. Customers will not be charged return shipping for verified issues caused by us.
6. Refund Policy
Our first preference is to resolve verified product issues through a replacement or by sending the correct item. Refunds may be approved where a replacement is not feasible or appropriate, depending on the circumstances.
Approved refunds will generally be processed within 2–8 business days after the returned product is received and inspected. The time taken for the refunded amount to appear in your account may vary depending on your payment provider or bank.
7. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery through WhatsApp with your order details, unboxing video, and supporting photos.
Once your claim is verified, we will arrange an appropriate resolution, such as a replacement or refund where applicable. GetStuffIndia will cover the applicable return shipping costs for verified issues caused by us.
8. Order Cancellation
Orders may be cancelled before they are packed or dispatched, subject to confirmation by our support team. Once an order has been packed or shipped, cancellation may no longer be possible.
Please review your shipping address, contact details, and order information carefully before completing your purchase.
9. Exchange Policy
We do not offer exchanges for change of mind, personal preference, or incorrect size or selection where applicable. However, if you receive a wrong or defective product, we will review your claim and arrange a suitable replacement or other appropriate resolution.
10. Delayed or Missing Deliveries
If your order is delayed or appears to be missing, please contact our customer support team with your order number. We will investigate the shipment with the relevant delivery partner and work toward an appropriate resolution.
Depending on the investigation and circumstances, a replacement or refund may be arranged where applicable.
11. Warranty and Service Support
Products sold by GetStuffIndia may include a 1-month warranty covering manufacturing defects, where applicable and subject to product-specific terms.
During the applicable warranty period, GetStuffIndia will cover shipping costs for verified warranty claims, subject to the terms communicated for the product.
Where service support is available, we aim to provide:
- First 6 months: Service support at no service charge, with shipping and replacement-part costs payable by the customer where applicable.
- Up to 1 year: Paid service support may be available for eligible products, subject to product-specific terms and the availability of service or replacement parts.
Warranty coverage does not extend to damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear.
12. Contact Us
For return requests, refunds, warranty claims, cancellations, or delivery-related concerns, please contact GetStuffIndia through our official WhatsApp support channel or the contact details provided on our website.
Please include your order number in all support requests so that we can assist you efficiently.